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Subject: email problem in child portal
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Paul JenrowUser is Offline
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10/22/2007 10:08 AM  

I am battling an email problem in a child portal.  This is in the context of working with the Dynamic Registration module from Data Springs, but I am working on the theory that it is not directly related to that module.

My problem is that a new user registration does not generate an email, nor will any other update from the new user account.  When I try to use the password reminder, I get a 'Password Sent Error' in the event log, but nothing further.  On the other hand, I can send from the Newsletter function, and the host's smtp settings are fine ( I just tested them).  I double checked that the admin email account for the child site works fine as well.

 

Is there any type of automatic email issue that I might look for with child portals?  Is there good way to debug this, or maybe some things I might try?

Mitchel SellersUser is Offline
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10/22/2007 10:32 AM  
Paul,

These issues are ones that can be pretty hard to track down. I would say that you are going down the right path by checking the child portal's admin acocunt to ensure that its e-mail account is a valid account on your SMTP server.

I have a feeling that if you are able to send newsletters out that it might be a problem with the module specifically. I would contact the individuals over at DataSprings to get their opinion.

-Mitchel Sellers
MCITP, MCPD, MCTS
Director of Development
IowaComputerGurus Inc.

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