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Subject: PLEASE help me with this DNN error.
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pmr8888User is Offline
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05/29/2008 3:28 PM  

 

I built a website for the ministry I work at.  http://www.paducahlifeline.com

I spent hours developing this on a localhost server.  It is crucial to the ministry and our community to have this site accessible without bugs.  I have spent hours upon hours searching forums and cannot find a straight answer.  I desperately need someone to help me with this.  It would be greatly appreciated.

 

Everything was fine when on localhost.  Migrating to remotehost/server was extremely difficult.  I've fixed several errors, but I cannot figure out the following.  Here's what will happen.

 

I'll log in as host.  Spend 5 minutes, less or more.. updating the links so the pictures will display properly.  It works fine for a while... then unexpectably I'll click on "update" in a module and it will throw me to the login page.  I click backpage, and try it again, and it throws me right back to the login page.  I type in the username and password and it gives me this HUGE error.

 

Server Error in '/' Application.

 

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Stack Trace:

 

[NullReferenceException: Object reference not set to an instance of an object.]

   DotNetNuke.HttpModules.Membership.MembershipModule.OnAuthenticateRequest(Object s, EventArgs e) +956

   System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92

   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

 Then after this, the website is inaccesible for a while... and if I keep trying to click around I get the following error.

Server Application Unavailable

The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.

Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur.

 

I am absolutely frusterated over this entire deal. 

 

If you could please help me it would be so much appreciated.  Thank you so much!!!

 

Patrick Ryan

Director

Paducah Lifeline Ministries, Inc

patrick.ryan@live.com

 

r_honeyUser is Offline
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05/30/2008 1:39 AM  

Looks like a problem with your web.config.

Ensure that AspNet Membership proivder & DNN Membership Provider are correctly setup in your web.config

Mitchel SellersUser is Offline
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05/30/2008 8:02 AM  
What hosting provider are you using? This looks to be something of a memory usage error, where you are simply using too much memory for the system to display.

-Mitchel Sellers
MCITP, MCPD, MCTS
Director of Development
IowaComputerGurus Inc.

View Mitchel Sellers's profile on LinkedIn

3Essentials is my recommended Shared Hosting Provider

This site is hosted on a VPS from HostMySIte.com

Mosso is my recommended cloud computing provider. Use reference code REF-ICG to get $100 off your second month!

To get Guaranteed DNN Support check out our affordable DNN Technical Support Programs
pmr8888User is Offline
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05/30/2008 2:58 PM  

I'm using Brinkster

They also told me they have several dnn sites working.

Thank you so much for your replies.  Here is what I've done.

I assumed alot had to do with the migrating from localhost to remote.

My original site was located in root/webroot

I created a VD /webroot/DotNetNuke

I can a clean install of the new DNN 4.8.3

Created a new Database

Copied the portal template from the old site..

Fixed the pictures... created a redirect default.html page

It worked for hours... without any problem.  Then here and there this error would show up:

Server Application Unavailable

The web application you are attempting to access on this web server is currently unavailable.  Please hit the "Refresh" button in your web browser to retry your request.

Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur

Then I can't get back in for 20 minutes..   I checked the Event Log and it doesn't display any errors.

The old site it showed all kinds of errors in it.

Does this have something to do with cache? 

I'm not sure how to alter the suggested from the first reply in web.config.  I'm mainly familiar with the strings and some of the basic commands.

Thank you for all your help.

pmr8888User is Offline
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05/30/2008 4:38 PM  

Okay I'm making some progress here.  The re-installing remotely and copying the portal templates over worked.  The Server Application error that I'm getting is somehow getting locked in cache (Maybe just my PC).  It's not being reported on DNN in the even log.

 

Example:  If I click on #9 of my links on the main menu and it gives me the error page, if I click refresh it doesn't fix it.  Sometimes when I click refresh it gives me the option to 'retry' which we are all familiar with.. and it works again.  If it doesn't give me that option, I can backpage and click on another link and the website continues to work fine.  If I click on that #9 again too soon it will throw me right back to the error page... it happens so fast I'm assuming it is a cache issue.  So I don't know if it is a direct DNN issue anymore.  Not sure.  I wait 20 minutes or a little less, and the page that wouldn't refresh is usable again.  So what I've been doing is just navigating as host through the other parts of the site I need to work on until it's done doing its thing.. whatever thing that may be.

Although Im' sure Mr. Sellers is probably 5000x beyond me in DNN and he could explain it much better, I would be glad to help anyone I can through the secondary remote install to fix this stupid issue.  I've seen countless posts on sites about this problem.  It is noted in my first cry for help on this post. 

I should have followed the directions on the proper migration on this website first... But I didn't know this site existed until a few days ago.

It sure has been a blessing.

 

Thanks!

Patrick Ryan

Mitchel SellersUser is Offline
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06/02/2008 11:10 AM  
Patrick,

If you are seeing "Service Unavailable" that error is ALWAYS generated by IIS at the server level, typically due to excessive resources and the server simply refusing to respond to requests. Typically in a shared hosting environment you would get that type of message either due to excessive memory or CPU usage. I have received the issue on this site a few times actually as the traffic has scaled upwards.

I would recommend looking at your cache settings and ensure that you have Heavy Caching enabled and potentially try disk based caching to see if that might lighten the load, and reduce the impact on the server.

-Mitchel Sellers
MCITP, MCPD, MCTS
Director of Development
IowaComputerGurus Inc.

View Mitchel Sellers's profile on LinkedIn

3Essentials is my recommended Shared Hosting Provider

This site is hosted on a VPS from HostMySIte.com

Mosso is my recommended cloud computing provider. Use reference code REF-ICG to get $100 off your second month!

To get Guaranteed DNN Support check out our affordable DNN Technical Support Programs
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